The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Privacy Policy
  • Philadelphia Theatrical Supply use of personal information that you may submit to Philadelphia Theatrical Supply through this Web site is governed by the Philadelphia Theatrical Supply Privacy Policy. By placing an order through our web store, we will automatically add you to our email list for coupons, special insider deals and news relevent to the theatrical and production industry. We will never sell or share any customer information with any other party, ever. To opt-out of our email newsletter, simply follow the unsubscribe link of the bottom of any email or newsletter from PTS.


  • Return Policy

  • Philadelphia Theatrical Supply offers a 14 day return policy on merchandise based on the following conditions:

    Damaged Product Box

    If Customer receives damaged products, please refuse the products upon original delivery attempt. If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record. Please save the product and the original box and packaging and notify PTSonline.biz immediately to arrange for a carrier inspection and a pick up of damaged products. Please notify PTSonline.biz Customer Service at info@philatheatrical.com of damaged products WITHIN THE FIRST 3 DAYS of receipt. Timely receipt of this information is necessary for PTSonline.biz to file a damage claim. Damaged merchandise will only be exchanged for the exact same product.

    Non-Damaged/Defective, Unopened Merchandise within 14 days of Original Purchase Date

    If you have non-defective merchandise which is unopened, we will issue you an RMA # and will give you an address to ship the product to at your expense subject to a 15% restocking fee or more, depending on the item, manufacturer policies, and circumstances. Return shipping to us is at your expense.

    Non-Damaged/Defective, Opened Merchandise

    We will not accept returns on merchandise that has been opened and is not defective.

    Defective Products

    If you have received defective merchandise you must contact PTSonline.biz within 14 days for replacement of defective merchandise with the exact same product. After 14 days, Customer will have to contact the manufacturer directly.

    All return products must have an RMA number or the return will be refused at our warehouse.

    To receive an RMA:

    • Please contact PTSonline.biz Customer Service at 215-627-1225 x2, Monday through Friday, 10am - 5pm, EST, via email at info@philatheatrical.com to obtain a Return Merchandise Authorization (RMA) before shipping product back to PTSonline.biz’s WAREHOUSE. This will expedite and help ensure the proper action or credit upon processing.
    • In order to expedite a return, please have the following information on hand when requesting an RMA number: invoice number, reason for return, action to take (replacement/repair/return/credit) and whether the box has been opened or is manufacturer sealed.
    • Please return all products 100% complete including all original manufacturer boxes with the UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. RMA approval is contingent upon, among other things, the products being 100% complete.
    • Customer is responsible for shipping charges to PTSonline.biz distribution center for all products being shipped for return, exchange or replacement. Products exchanged or replaced will be shipped by PTSonline.biz to Customer, at Customers expense.
    • Customer is responsible for all risk of loss and damage to products being shipped for return, exchange or replacement. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS or Federal Express. This is for your protection as well as to ensure quick action on your return.
    • Return privileges vary by manufacturer. Please contact PTSonline.biz Customer Service info@philatheatrical.com for details.

    Replacement Policy:

    • Customer is responsible for returning damaged or defective merchandise to PTSonline.biz.
    • PTSonline.biz will not ship replacement merchandise until receipt of damaged or defective item.
    • All defective or damaged returns are subject to verification.
    • Failure to return a product within the return period will be deemed to be an acceptance of the product.

    Exceptions to the Above Policy:

    • Custom orders, bulk orders, and other products designated as "This Sale Final" "No Returns", or similar language may not be returned.
    • Fees for labor -- such as plug installation, artwork creation, or proof creation -- may not be refunded.